BytewaveCRM Privacy Policy

Last Updated: [06/08/2024]

At BytewaveCRM ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or communicate with us.

1. Information We Collect

1.1 Personal Information We may collect the following types of personal information:

• Contact details: name, email address, phone number, billing and shipping addresses.

• Account information: username, password, security questions.

• Payment information: credit or debit card details, billing address.

• Usage data: how you interact with our website and services, including IP address, browser type, and device information.

• Customer support information: details you provide when you contact us for support.

1.2 Cookies and Tracking Technologies We use cookies, pixels, and similar technologies to collect information about your interaction with our services. This helps us improve your experience and analyze usage patterns.

2. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain our services.

• Process transactions and manage your account.

• Communicate with you, including responding to your inquiries and sending you updates.

• Improve our services and develop new features.

• Monitor and analyze usage to enhance user experience.

• Ensure security and prevent fraudulent activity.

• Comply with legal obligations.

3. How We Share Your Information

We may share your information with:

• Service providers: companies that provide services on our behalf, such as payment processing, data analysis, and customer support.

• Business partners: third parties with whom we collaborate to offer additional services.

• Legal authorities: if required by law or to protect our rights and safety.

• Affiliates: within our corporate group for business purposes.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete personal information.

• Deletion: Request deletion of your personal information.

• Restriction: Request restriction of processing your personal information.

• Portability: Request transfer of your personal information to another entity.

• Withdrawal: Withdraw your consent for processing your personal information.

To exercise these rights, please contact us at info@bytewavecrm.com. We may need to verify your identity before processing your request.

6. Cookies

We use cookies to enhance your experience on our website. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our services.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of those websites before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at info@bytewavecrm.com to request deletion.

9. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including the United States. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@bytewavecrm.com.